Customer service: If something goes wrong with your trip or your stay, you’ll get better customer service if you book directly through the hotel. That’s because hotels give priority to reservations made directly with them since they didn’t have to pay a commission fee.
Can you book a flight on hotels com?
Hotels.com is an online travel agency (OTA) — a website you can use to book travel. Although the site is based on searching for and reserving hotels, it also offers flights and vacation packages.
VIP Access is an exclusive, invitation-only benefits program for properties that consistently deliver high- quality service to guests.
How do I talk to someone at hotels com? – Related Questions
Is there a fee to use hotels com?
Our fees vary based on the amount and type of hotel reservation. Sales, use and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services (facilitation fee and/or service fee) in certain jurisdictions.
What does VIP access do?
VIP Access adds strong authentication to your normal login in one of the following ways: Dynamically generate a one-time use security code on your mobile device. Use that code along with your username and password. Receive a push notification on your mobile device that you approve as authentication.
How do you handle VIP check-in?
Upon arrival Front desk team must inform the FOM/ General Manager/Senior Manager to greet and meet the VIP Guest. Always accompany the VIP Guest to the room and proceed with the check in procedures in the room. Fill in as much information that you can on the Registration Form prior to presenting it to the Guest.
How do we handle VIP guests?
Make Your VIP Guests Feel Special
But they cannot be welcomed by just anyone. Instead, other important people must greet them. So for instance, if you’ve invited the COO of a potential customer, then your CEO, COO or CTO should greet them and accompany them throughout the event.
Why is it important to know if the guest is a VIP of the hotel?
In the hospitality sector, each guest should be considered a VIP because the guests are the cause of the success and, above all, the company that serves in this area.
The final room inspection should be done by either Executive Housekeeper, HOD or the General Manager. All VIP rooms are should be checked personally by any of the above-mentioned Head of the departments. The guest room is opened and looked over to gauge how it will be seen by the VIP guest when he /she enters the room.
What is dirty dozen in housekeeping?
DIRTY DOZEN AREAS
Between bed and nightstand where dirt and debris may accumulate. 2.
What is it called when a guest has departed but the room is not yet ready for sale?
On-Change: The guest has departed, but the room has not yet been cleaned and ready for sale. Cleaning in progress: Room attendant is currently cleaning this room. Sleep-out: A guest is registered to the room, but the bed has not been used.
Which rooms are cleaned first in the morning on the guest floor?
Clean any rooms that are blocked for early arriving guests, assuming the room is vacant or was placed out of service the previous evening. Thoroughly clean vacant, dirty rooms. Start with the guestroom closest to the one being serviced at the time. Service remaining stayover guestrooms that are currently vacant.
How do you tip hotel housekeeping?
The recommended tipping range
The American Hotel & Lodging Association suggests leaving a $1-to-$5 tip per day for the housekeeping staff.
How do hotels clean in 30 minutes?
10 Steps to Clean a Hotel Room
Strip the beds.
Inspect the bed for any damage or stains and smooth out the mattress.
Make some space by removing the dirty linen and any rubbish from the room.
Next – dust.
Wipe down all hard surfaces.
Always vacuum last and once finished in the room vacuum out the door.
What is the fastest way to clean a hotel bathroom?
Bathrooms and kitchens are known as ‘wet areas’. These often take the most time to clean. That’s why they should be first in the order you clean your house. Once you’ve done step 1 and 3, dust everything and then get down to work in your bathrooms and kitchen.
Why are there no toilet brushes in hotels?
A hotel does not provide toilet brushes in bathrooms because of health and safety.
How much tip do you leave for hotel housekeeping?
The standard tip for hotel housekeeping in the U.S. is $2 to $5 per day, says Cohorst. Now, with all the additional work housekeeping must accomplish, it’s only fair to tip a consistent $5 per day—even more, if you’re feeling exceptionally benevolent.
Is it rude not to tip hotel housekeeping?
Do you have to tip housekeeping? The answer is a resounding yes. The people who clean and take care of your room during your stay, clean and sanitize it between customers, and answer the sorts of things you really shouldn’t be asking hotel staff are essential workers.
